Great service isn’t something we should have to tell you about. Our customers already have.
At Total Kitchens, we’re proud to have achieved an outstanding 4.9-star rating on Google.
For us, it’s more than a number. It represents hundreds of conversations, projects, deliveries, installations and customer experiences — and the trust people place in our team when they choose Total Kitchens.
Don’t just take our word for it, check out what our customers have to say:
get the total package at Total Kitchens
From kitchen cabinetry and design through to the latest in European kitchen appliances, we are your one stop shop for everything kitchens! Already have the appliances sorted and just need your kitchen designed, or vice versa? We can help you with that too! Browse our website for kitchen packages and appliances.
Renovating your kitchen but not sure where to start? We are here to help with our one stop shop making your dream kitchen a reality!
1
Design Phase
Arrange an appointment with one of our experienced designers, either in your home (renovations) or at our showroom (new builds). Your designer will get a comprehensive brief from you, then walk you through the extensive range of products and appliances available to help you make the right choices for your budget, needs and wishlist.
2
Presentation
Once your designer has completed your new kitchen design they will present you with plans, drawings and 3D images of what your fabulous new kitchen will look like. If you are happy with this design, we will then submit your new kitchen for pricing and if you decide to go ahead you will be required to pay a 50% deposit.
3
Final Site Measure
Once you’ve paid your deposit our Installation Customer Services Consultant will visit your home and confirm all measurements by carrying out the final site measure to ensure that your new kitchen will fit into the available space.
4
Production
Any changes or discrepencies picked up at the final site measure will be amended and your designer will present to you the final design and specification (called the Confirmed Kitchen Order) for your approval.
Once you have done this appproval you will be given a key date summary with the confirmation of your delivery and installation dates.
Your delivery and manufacturing times are dictated by the material you have chosen. Melamine and acrylic cabinetry is approximately 6-8 weeks from when the Confirmed Kitchen Order is signed. Dezignatek cabinetry is approximately 10-12 weeks from when the Confirmed Kitchen Order is signed.
5
Manufacture
Your kitchen is manufactured to the time frames agreed at sign off then dispatched from our factory here in Hamilton. Payment of the kitchen balance is now due.
6
Delivery
Our in-house delivery team will deliver your new kitchen on the agreed date.
7
Installation
Our Total Kitchens accredited kitchen installers will be on site to fit your new kitchen. How long this takes depends on a number of factors but not limited to the size of kitchen, type of benchtop etc.
8
Post-Installation
Once your new kitchen has been installed (including benchtops) our Installation Customer Services Consultant will visit you to ensure everything has been completed to your satisfaction and your fabulous new kitchen meets your expectations.
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